UNMATCHED CUSTOMER AND TECHNICAL SUPPORT
Our Customer Resource Center (CRC) provides a level of service and support that is unmatched in the K-12 SIS market. When customer or technical support is needed, you have the flexibility of contacting the CRC by phone, email, or online HelpDesk. Our large support staff and four-hour contractual response time ensure that your questions and problems are addressed quickly and completely.
Select tools available to our support specialists and customers simplify and accelerate the support process, and include:
- VPN Connectivity - Our specialists can observe customer issues first-hand to speed up resolution.
- Web Conferencing - Users can walk our support specialists through complex issues and see live demonstrations of solutions.
- Synergy HelpDesk - Customers can enter and track issues online 24/7 right from within Synergy, with ongoing access to historical issues.
In addition, every implementation includes a context-sensitive online help system that includes Quick Reference Guides (short, step-by-step documentation for commonly performed tasks), video tutorials, and comprehensive technical documentation. You can also create your own documentation relating to district-specific tasks or customizations, for access by end users via a custom, district-created website.